Privacy Policy
Welcome to The Travelling Chef’s privacy policy. Your privacy is important to us.
It is The Travelling Chef’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.
PURPOSE OF THIS PRIVACY POLICY
This privacy policy aims to give you information on how The Travelling Chef collects and processes your personal data including any data you may provide through our websites or on the telephone or when you make an enquiry or booking with us, purchase a product or service or take part in a competition.
Our websites are not intended for children and we do not knowingly collect data relating to children other than food allergy and intolerances for children involved in your booking.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individuals concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We will only retain personal information for as long as necessary for the fulfilment of those purposes.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CONTACT DETAILS
Email address: travellingchefuk@gmail.com
Postal address: The Travelling Chef, 3 Main Street, East Bridgeford, Nottinghamshire, NG13 8PA
Telephone number: 07789 905689
THIRD-PARTY LINKS
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
WHERE IS YOUR DATA STORED AND WHO HAS ACCESS TO IT?
Your data is stored by The Travelling Chef.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Your data is never passed on, sold or swapped for marketing purposes.
THE DATA WE COLLECT ABOUT YOU
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, last name or similar identifier, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Food allergy and intolerance information, for yourself, any guests and family members involved in your booking. We will request this from you prior to your booking with us:
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
HOW IS YOUR PERSONAL DATA COLLECTED
The Travelling Chef use's different methods to collect data from and about you including through direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
A range of different methods may be used to collect data which may include the following methods:
(a) Direct interactions with us in person, by post, phone, email or otherwise. You may give us your Identity, Contact and Financial Information.
(b) Automated technologies or interactions with our website, by using the web enquiry form. You may give us Identity, Contact and Financial Information.
(c) Third parties or publicly available sources (third parties may be used in processing Identity, Contact and Financial categories of personal data).
You have the right to withdraw consent to marketing at any time. Please contact us to do so.
WHAT IS YOUR DATA USED FOR?
We will only use your personal data when the law allows us to – where we need to perform a contract with you, where necessary for our legitimate interests where those are not override by your interests and rights, for legal compliance and where none of those apply, with your consent.
The Travelling Chef may use your personal data in the following ways only:
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To identify who you are when you contact us.
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To contact you directly regarding your bookings and bespoke orders that you may have placed. By email or by telephone communications.
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To provide you with products and services you have requested (please note we may not be able to provide products or services if you fail to provide certain information requested).
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To ensure payment for The Travelling Chef's products or service purchased and to prevent or detect fraud.
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To understand what products or services you may be interested.
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To contact you directly in response to any enquiries you have contacted us via email, through our website contact form or by telephone communications.
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To contact you regarding your purchases or bookings with The Travelling Chef, with e-receipts or to administer warranty claims or product safety related communications.
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To resolve complaints or issues you may have with The Travelling Chef's products or services.
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To manage or improve our customer relationship with you.
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We may send marketing emails from time to time. You will only receive these if you gave us permission to do so in-store or if you gave us permission by signing up to our newsletter online. You can request to opt out of our marketing emails at any time. We will only send you emails in relation to your preferences.
PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Click here to learn more about the cookies used on our site. You can learn more about the use of cookies at: https://www.allaboutcookies.org.
GOOGLE ANALYTICS
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
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Your right of access- You have the right to ask us for copies of your personal information.
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Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
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Your right to object to processing - You have theright to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
QUESTIONS AND YOUR CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: